Client Policies
Appointments & Scheduling
- Please arrive on time for your scheduled appointment.
- Arrivals 15 minutes or more late may be required to reschedule at the veterinarian’s discretion.
Cancellations & No-Shows
- A minimum of 24 hours’ notice is required to cancel or reschedule.
- Cancellations and rescheduling requests may be made by phone, voicemail, email, or text message. Please include your name and scheduled appointment time. Messages may be left or sent outside of business hours.
- Cancellations or rescheduling with less than 24 hours’ notice are subject to a $30 fee.
- Missed appointments without notice are subject to a $30 no-show fee.
- Outstanding appointment fees must be paid before rescheduling.
- Repeated missed appointments may result in required reservation fees or termination of non-emergency services, subject to applicable requirements.
Reservation Fees
- New clients are required to pay a $30 non-refundable reservation fee when scheduling their first appointment.
- Clients with previous missed appointments may also be required to pay a reservation fee.
- All $30 reservation fees are non-refundable and may be transferred to next appointment if rescheduled before the 24 hr notice.
- Reservation fees are applied toward the appointment total when the scheduled visit is kept.
- Canceled or missed appointments result in forfeiture of the reservation fee.
Prescription Refills & Preventatives
- Pets must have a current veterinarian-client-patient relationship (VCPR) to receive prescription medications or preventatives.
- An examination within the previous 12 months is required.
- Additional testing or examinations may be necessary depending on the medication and your pet’s medical needs.
Payment Policy
- Payment is due in full at the time of service.
- Financing options include CareCredit, Scratchpay, and Sunbit.
- Outstanding balances may need to be paid before additional non-emergency appointments can be scheduled.
Nail Trims & Anal Gland Expressions
- Complimentary services are no longer offered.
- Eligible patients purchasing qualifying preventatives through our clinic may receive nail trims or anal gland expressions for $5 per service.
Client Courtesy
- Please treat our staff and fellow clients with kindness and respect.
Cell phone use is not permitted while veterinarians or technicians are actively working with you and your pet in the examination room.
Abusive, threatening, or disrespectful behavior will not be tolerated.
Thank You!
We understand that unexpected situations happen and will always strive to handle concerns with compassion and fairness. Our policies help us provide timely, consistent care to every patient.
Thank you for trusting Clinton Animal Hospital with your pets and for helping us keep our clinic running smoothly!
Proudly serving our community since 1957.
Policies are subject to change. Exceptions may be made at management’s discretion.
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